Shipping and Returns

Our artisan's safety is still our priority, so there may be a delay in production due to COVID. Thanks for your patience + support!

When will my purchase arrive?

• All of our personalized jewelry is made to order and will be shipped 7-10 business days after the order is placed. You will receive a confirmation email once your order has been shipped out. If you need your piece quicker than this, email us at jewelry@cutandclarity.co and we will do our best.

Where do you ship?

• We ship anywhere in the Continental U.S. for free, and any international destination for a low cost.

Where does my order ship from?

• All packages are shipped from NYC

How long does shipping take?

• Standard shipping takes 3-5 business days.

Can I edit my shipping address after placing my order?

• Email us at jewelry@cutandclarity.co and we will do our best to help you as long as your package has not already been shipped.

Can I return or exchange my jewelry?

• If you are not happy with your purchase please fill out our return request form. 
• If you have any questions about your product or returns email us at jewelry@cutandclarity.co

Orders and Payment

Will I be charged Sales Tax?

• Yes, by law we have to charge the appropriate amount based on the state in which the package will be delivered.

What forms of payments do you accept?

• All major credit cards, Amazon Pay and Paypal

Can I place a custom order?

• Yes! Here at Cut and Clarity we believe that your custom jewelry should represent YOU! If you have an idea, please email us at jewelry@cutandclarity.co to discuss!

Can I purchase a piece as a gift or send a gift card?

• Yes! Let us know at the time of purchase if this is a gift. We will wrap and include a customized, handwritten note.
• If you're not sure of the best gift, email us to set up a gift card!

Sizing

What ring size am I?

• Scroll to the bottom of this page and you will find an image with instructions that you can print out
• If you have any questions or concerns please email us at jewelry@cutandclarity.co

 Do your necklaces come in different lengths?

• Yes. Most of our necklaces come in two different adjustable sizes, 14-16” and 16-18”. Need a different size? Contact us: jewelry@cutandclarity.co

Do your personalized bracelets come in different lengths?

• Yes. We have two options - 6-7” and 7-8” with an additional jump ring for a more versatile fit. Need a different size? Contact us: jewelry@cutandclarity.co

Jewelry Care and Repair

What happens if my jewelry breaks?

• Your Cut and Clarity purchase comes with a forever guarantee. Our jewelry is made from the highest quality materials, but we understand that mistakes happen and wear and tear comes naturally with everyday pieces.

DO:

• Add custom gold jewelry last when dressing
• Store carefully in jewelry pouch for safekeeping and to avoid tangling
• Be careful while handling
• Mix and match!

DON'T:

• Wear jewelry while you are working out, cleaning or washing
• Wear necklaces while sleeping (to avoid tangling or snapping)
• Allow perfume, lotions, hairspray or cosmetics to come in contact with jewelry
• Let jewelry touch harsh chemicals or cleaners

How should I care for and store my jewelry?

• Your gold and diamonds can be cleaned with a gentle combination of warm water and dish soap.
• Keep it in the soft pouch when not in use

I lost an earring. Can I purchase just one?

• Lucky for you, most of our earrings are sold as single pieces already! If you are looking to replace a name earring, email us at jewelry@cutandclarity.co to discuss.

Our Jewelry

What materials are your pieces made out of?

• All of our pieces are made of solid 14K gold.
• Our chains are diamond cut for an all day sparkle

Are your diamonds conflict free?

• Yes

What is the quality of your stones?

• VS-SI Colorless Diamonds

Why is Cut and Clarity so affordable?

• Here at Cut and Clarity, it is our mission to get you the highest quality pieces for the lowest price. To do so, we eliminate any third-party costs by working closely with factories we have made a lasting relationship with. By selling directly to you we don’t have to inflate our prices like other sellers!
  
  

Other Things to Mention?

I want to give the gift of customization, what's the best method to do this?

• We offer gift cards on our site, but feel free to reach out and we can come up with endless possibilities

Still have questions? Contact us!