FAQs

Shipping and Returns

When will my purchase arrive?

  • All of our personalized jewelry is made to order and will be shipped 7-10 business days after the order is placed. You will receive a confirmation email once your order has been shipped out. If you need your piece quicker than this, email us at info@cutandclarity.co and we will do our best.

Where do you ship?

  • We ship anywhere in the Continental U.S. for free, and any international destination for a low cost.

Where does my order ship from?

  • All packages are shipped from NYC

How long does shipping take?

  • Standard shipping takes 3-5 business days.

Can I edit my shipping address after placing my order?

  • Email us at concierge@cutandclarity.co and we will do our best to help you as long as your package has not already been shipped.

Can I return or exchange my jewelry?

  • If you are not happy with your purchase please login to your account on cutandclarity.co and fill our the return request form. Custom orders are eligible for store credit or exchange.
  • If you have any questions about your product or returns email us at concierge@cutandclarity.co

Orders and Payment

Will I be charged Sales Tax?

  • Yes, by law we have to charge the appropriate amount based on the state in which the package will be delivered.

What forms of payments do you accept?

  • All major credit cards, Amazon Pay and Paypal

Can I place a custom order?

  • Yes! Here at Cut and Clarity we believe that your custom jewelry should represent YOU! If you have an idea, please email us at info@cutandclarity.co to discuss!

Can I purchase a piece as a gift or send a gift card?

  • Yes! Let us know at the time of purchase if this is a gift. We will wrap and include a customized, handwritten note.
  • If you're not sure of the best gift, email us to set up a gift card!

Sizing

What ring size am I?

  • Scroll to the bottom of this page and you will find an image with instructions that you can print out
  • If you have any questions or concerns please email us at info@cutandclarity.co

 Do your necklaces come in different lengths?

  • Yes. Most of our necklaces come in two different adjustable sizes, 14-16” and 16-18”. Need a different size? Contact us: info@cutandclarity.co

Do your personalized bracelets come in different lengths?

  • Yes. We have two options - 6-7” and 7-8” with an additional jump ring for a more versatile fit. Need a different size? Contact us: info@cutandclarity.co

Jewelry Care and Repair

What happens if my jewelry breaks?

  • Your Cut and Clarity purchase comes with a forever guarantee. Our jewelry is made from the highest quality materials, but we understand that mistakes happen and wear and tear comes naturally with everyday pieces.

DO:

  • Add custom gold jewelry last when dressing
  • Store carefully in jewelry pouch for safekeeping and to avoid tangling
  • Be careful while handling
  • Mix and match!

DON'T:

  • Wear jewelry while you are working out, cleaning or washing
  • Wear necklaces while sleeping (to avoid tangling or snapping)
  • Allow perfume, lotions, hairspray or cosmetics to come in contact with jewelry
  • Let jewelry touch harsh chemicals or cleaners

How should I care for and store my jewelry?

  • Your gold and diamonds can be cleaned with a gentle combination of warm water and dish soap.
  • Keep it in the soft pouch when not in use

I lost an earring. Can I purchase just one?

  • Lucky for you, most of our earrings are sold as single pieces already! If you are looking to replace a name earring, email us at info@cutandclarity.co to discuss.

Our Jewelry

What materials are your pieces made out of?

  • All of our pieces are made of solid 14K gold.
  • Our chains are diamond cut for an all day sparkle

Are your diamonds conflict free?

  • Yes

What is the quality of your stones?

  • VS-SI Colorless Diamonds

Why is Cut and Clarity so affordable?

  • Here at Cut and Clarity, it is our mission to get you the highest quality pieces for the lowest price. To do so, we eliminate any third-party costs by working closely with factories we have made a lasting relationship with. By selling directly to you we don’t have to inflate our prices like other sellers!

Other Things to Mention?

I want to give the gift of customization, what's the best method to do this?

Still have questions? Contact us!