All returns must be:
We know you’ll love your custom piece but if for any reason you are not satisfied, your custom piece is eligible for exchange or store credit. All items are eligible for 100% store credit or a refund minus shipping and handling to the original payment method.
If you have used a Buy Now Pay Later payment method, either from Afterpay, Klarna or Shopify Payments, your refund and store credit will reflect this fee.
Please return your order in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Should the returned item not meet the above return guidelines, we have the right to deny a return and the item will be re-shipped to customers.
Please fill in our Return Request Form here or find it at the bottom of our webpage.
We offer store credit for gifted orders returning within the 30-days of purchase. Please send us an email at email@example.com requesting your return label. Don’t forget to include the following:
To learn more about our Gold Buyback program Click Here